Refund policy
RETURN POLICY — niclo’ love in italy
Right of withdrawal
Under EU Directive 2011/83/EU, consumers residing in the European Union have the right to withdraw from the contract within 14 days of receiving the product, without giving any reason.
To exercise your right of withdrawal, you must notify us within this period by emailing: nicloitalia@libero.it
You can also use the dedicated button on our homepage and follow the automated instructions.
How to return an item
Contact us within 14 days of delivery at: nicloitalia@libero.it
We will provide you with return instructions.
Send the product to the following address:
Via Alessandro Scarlatti 159
80127 Naples
Italy
The product must be returned in its original condition, unused and in its original packaging.
Alternatively, use the form on our homepage and follow the instructions.
Return shipping costs
If the return is due to a defective product or an error on our part, we will cover the return shipping costs.
In all other cases, such as a change of mind, the customer is responsible for return shipping costs.
Refunds
Once we have received and inspected the product, we will issue your refund using the same payment method used for the purchase within 14 business days.
Non-refundable products
Returns are not accepted for personalised products, opened hygiene products, or items clearly identified as non-refundable at the time of purchase.
Contact us
For any enquiries, please email: nicloitalia@libero.it
We will respond within 2 business days.
